Use this article to understand Hexis' refund policy and how to request a refund.
Our refund policy
If you request a refund within 14 days of a payment, we'll refund 100% of that payment. This applies to every payment on your account - your first subscription payment and any renewal payment.
After 14 days, that payment is no longer refundable. You can still cancel your subscription at any time to stop future charges - see Cancelling Your Hexis Subscription for the steps.
Note: cancelling has to be done through a browser, on either mobile or desktop - it can't be done from within the app itself.
How to request a refund
Email [email protected] with:
The email address linked to your Hexis account.
Your reason for cancelling (optional, but it helps us process your request faster).