Use this article to reset a forgotten password, resolve a login issue, or update your password from your Coach or Athlete Hub.
Resetting a forgotten password
Go to the login page.
Select Forgot Password.
Enter the email address associated with your account.
You'll receive an email to reset your password.
Click the link provided in the email.
Enter and confirm your new password.
I can't log in - what should I do?
First, double check you're using the correct email and password combination. Passwords are case sensitive, so it's worth checking carefully. If you continue to have trouble logging in, use the Forgot Password option above to reset it - we're happy to help if you get stuck.
Changing your password
You can update your password at any time, whether you're on the Athlete App or the Coach Hub.
In the Athlete App:
Tap More.
Tap Account.
Tap Reset Password.
Enter your current password and your new password.
Tap Change Password.
In the Coach Hub:
Log in to your Coach Hub.
Select Account.
Select Account Details.
Select Change Password.
Your password has now been successfully changed.
FAQs
My email isn't being recognised when I try to log in - what should I do?
This is most often caused by a small typo when the account was originally set up. Contact the support team with your account's payment details or the approximate date you set up your account, so they can locate it for you.