Use this article to cancel your Hexis subscription if you purchased it directly online.
This article applies to coaches and individual athletes who purchased their Hexis subscription directly online.
Tip: before you cancel, it's worth telling us what's not working. Most issues we hear about - missing features, integration gaps, syncing problems - have a workaround, and we'd rather fix it than lose you. Email us at [email protected] and we'll help however we can.
Cancelling your subscription
Open a web browser and log in to your Hexis account at app.hexis.live. Note: subscriptions can only be managed from a browser, not from the mobile app.
Select Account from the navigation bar.
Go to Billing and select Manage my Subscription.
Select your current subscription.
Click Cancel Subscription, then Confirm.
Your access continues until the end of your current paid billing period - you won't lose access immediately, and you won't be charged again after that period ends.