Use this article to add more client seats to your Coach Hub subscription, or upgrade/downgrade your plan.
This article is for coaches who purchase their Hexis Coach Hub licence directly online. If your account was set up by a Hexis team member or through a custom agreement, contact us at [email protected] and we can make these changes for you.
Adding more seats to your subscription
Log in to your Coach Hub.
Select Account from the left-hand navigation bar.
Go to Billing and select Manage my Subscription.
Select your current subscription.
Click Edit Subscription.
Click Add Addons, select the additional client option, and click Add.
Amend the quantity by clicking the Qty box and typing in the number of additional seats you need.
Click Update Subscription to confirm.
Upgrading or downgrading your plan
Log in to your Coach Hub.
Select Account from the left-hand navigation bar.
Go to Billing and select Manage my Subscription.
Select your current subscription.
Click Edit Subscription, then click Change.
Select the new plan you want from the dropdown list.
Click Update to confirm.
FAQs
Can I upgrade in the middle of my billing cycle?
Yes. If you upgrade partway through your billing cycle, we automatically prorate the charge - you're only billed for the additional value from the day you upgrade to the end of that cycle, not for the whole period again.
How quickly does an upgrade or downgrade take effect?
Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle, so you keep your current plan's features until then.
How do I cancel my subscription instead?
See Cancelling Your Hexis Subscription for the steps.